At Angels’ Wingham ABN 78039230306, we are committed to protecting and respecting your privacy by handling all personal information securely and carefully in accordance with Australian privacy laws.  This Privacy Policy explains how we manage your personal information.

​

What is personal information?

Personal information is defined in the Commonwealth Privacy Act 1988 to mean information or an opinion (including information or an opinion forming part of a database), whether recorded in a material form or not, about an individual who identity is apparent, or can reasonably be ascertained, from the information or opinion (Part 11, Section 6 P17).

​

All personal information that we collect is provided by you voluntarily when you make contact over the telephone, send correspondence via email, visit our online services or make contact in person.  The kind of personal information collected depends on the circumstances and nature of your interaction with Angels’ Wingham.  The personal information may include your name, mailing and email address, telephone number, contact preference and other personal information you wish to disclose related to services requested.

​

All personal information we collect is necessary for the operation of our business.  When you provide personal information to us, you are consenting to our collection of the information.  You do have the right of not identifying yourself when entering transactions with us however only if it is lawful or practical.  If you choose to withhold personal information however, we may not be able to provide the best or most appropriate service possible.

​

Storage of Personal Information

Personal information is held in both hardcopy and in electronic form and all reasonable steps are taken to protect your personal information. This includes unauthorised access, misuse, modification of information or disclosure.  Any personal information that is held in hardcopy is securely stored at the business premises where there is limited access.   Electronic records are stored securely electronically and is password protected.  Access is limited to Angels’ Wingham. 

Whilst we endeavour to safeguard your personal information that we collect online, please be aware that no transmission over the internet is completely secure.  If communications over the internet concern you, please contact us through alternate means.

What is your personal information used for?

Angels’ Wingham collects, holds, uses and discloses personal information for the purposes for which it was collected and related purposes, including:

• Providing the services that you have requested

• Personalising any correspondence with you

• To communicate with you regarding messages posted by you on our website or via email sent by you

• To provide information to third parties that you have authorized Angels’ Wingham to engage with

• internal record keeping purposes

 

Will any of your personal information be disclosed?

No personal information will be disclosed to any third party without your consent subject to the Privacy Policy and unless authorised or required by Australian Privacy Laws.  All information in relation to Angels’ Wingham clients will be treated as strictly confidential, except in cases where the client has given approval to share information with specific person(s); where client records are subpoenaed in court proceedings; and/or where disclosed information places the client or other persons at risk of harm. 

​

Disposal of Personal Information

All personal information we no longer require will be destroyed or permanently de-identified, however, information such as records pertaining to health will be retained and securely stored as per the appropriate legal requirements. 

​

Other Website Links 

Sometimes our website may contain links to other websites for further information or areas/services that might be helpful to you. These links are not to be considered an endorsement of that website nor a recommendation of the website’s goods and services.   

​

Please be mindful that we have no control over linked websites and accept no responsibility for the privacy practices of these websites and third-party advertising.  Each website is responsible for its own privacy practices.  Please exercise caution when visiting other websites. 

​

How can you access your personal information that we have collected?

Please contact us if you would like to access your personal information held by us.  Access to your personal information will be provided in accordance with Australian privacy laws. Reasonable steps are taken to ensure that this information is relevant, accurate and up to date.  

​

Please contact us if you would like more information about the way your personal information is managed. If you believe your personal information that we hold is inaccurate or incomplete, we can then take reasonable steps to correct this information.  To change your personal information, please email the changes to pamela.northcote@gmail.com.  or contact us by telephone on 0419 432 344.

 

Complaints

If you would like to complain about a breach of the Australian privacy laws, you may contact Angels’ Wingham at the details listed in the above section.  All complaints will be responded to within 72 hours.  You may refer your complaint to the Office of the Australian Information Commissioner by visiting www.oaic.gov.au, calling 1300 363 992 or emailing enquiries@oaic.gov.au or post GPO Box 5218 Sydney NSW 2001.

 

Changes to the privacy policy

This Privacy Policy relates to our current privacy practices.  This Privacy Policy will be reviewed and if appropriate, updated in line with client’s needs and legislative changes.    

This Privacy Policy was last modified on 2nd August, 2024.

This website is owned and operated by Angels’ Wingham ABN 78039230306.